KPI Development Exercise Course

An Overview



In today’s business environment, organizations can no longer just strive on efficiency, they have to be effective. If organizations wish to continue to be successful, managing Human Capital has to be the number one priority. Managing performance measurement through Key Performance Indicators (KPI) is the key solution.

KPI is a good method to improve the overall productivity and grow the business in an organization. It is no longer just a tool, it is a “Strategic” Tool where it is an effective way of communicating key strategies into operational term.

Therefore, using the correct platform for people to consistently develop the “Right” KPI is critical and essential in order to help organization achieves long term sustainability.

The first step is to provide employees the basic knowledge and the ease to develop meaningful Key Performance Indicator consistently. The interactive program provided in this initiative together with the use of the SMART tool, enables employees a guided approach to easily select objective statements with specific measures as well as setting target and target range. It is important to note that there is no standardize approach to set target range.


  • Ready-to-used KPI and Target Setting Templates that can be implemented within the participants’ own context easily and immediately.

  • 60 Objective Statement Library organized by Key Result Area clusters
  • 400 measures Library with fixed unit target type
  • Standard KPI sets by Job Level with Detail definition and Target Setting Samplings
  • A special E-Book on the fundamental of Performance Management
  • Performance Management Policies and Procedures (Clear and precise procedures on how to carry out Annual Performance Management Exercise systematically and effectively)
  • Acquire the knowledge in developing and implementing Performance Standards company-wide

  • Understand the fundamental of Performance Measurement and the impact of a well-defined measurements
  • Learn the systematic approach to develop meaningful Objective Statements and Measures using the automated Smart Tool provided based on the proprietary “6 Steps To Performance Effectiveness”
  • Gain the cascading and alignment skills to relate individual performance measure to corporate performance
  • Learn the science of setting effective and meaningful target using the automated Smart Tool provided based on the proprietary “3 Steps To Quantitative Target Setting”
  • Learn the various proven approaches to set target ranges effectively based on specific measure types

Day 1

Program Details

9.00am - 10.30am

Orientation And Workshop Objectives

  • Program objectives and training methodology
  • Why is establishing performance measurements important to organization and individual

10.30am - 10.50am

Tea Break

12.00pm - 1.00pm

Measure Development

  • Understand the different between Measure Category and Focus Area
  • Case Study and Analysis: Measure Development By Job Type

1.00pm - 2.00pm

Lunch Break

2.00pm - 3.30pm

Objective Statement Development

  • Definition of Performance Based Objective
  • Learn the technique to develop meaningful objective statements

Objective – Measure Alignment

  • Group Exercise: Relate Measure To Each Selected Objective Statement

3.30pm - 3.50pm

Tea Break

3.50pm - 5.00pm

Unit Target Development

  • Establish the Different Types of Targets
  • Techniques to establish what is a “Right” target
  • Summary of Day 1 Outputs and Learning Points

Day 2

Program Details

9.00am - 10.30am

Target Setting : An Overview

  • Current Issues and the importance of setting Well Defined Target

10.30am - 10.50am

Tea Break

10.50am - 12.00pm

Target Setting : The Process

  • Define and finalize unit target for each of the measure
  • Establish the required Work Standard of each measure
  • Develop Formula for target setting for each measure

12.00pm - 1.00pm

Target Setting : The Process

  • Presentation and review the Work Standard and Formula outputs
  • Determine the Frequency of formula details and other required conditions
  • Set “Meet Target” of each measure
  • Present and review the “Meet Target” outputs

1.00pm - 2.00pm

Lunch Break

2.00pm - 3.30pm

Target Setting : The Process

  • Determine what approach to be used for setting target range of each measure
  • Set performance target range for each measure
  • Present and review the performance target range outputs

3.30pm - 3.50pm

Tea Break

3.50pm - 4.30pm

Target Setting : The Process

  • Establish measuring instrument

Finalize on all the required outputs

4.30pm - 5.00pm

Program Summary

Enrollment Form